This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector as amended by Law 25, and other applicable provincial privacy legislation.
LumiRoute Technologies Inc. ("LumiRoute," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit lumiroute.ai or join our early access program.
By submitting your email address or using our platform, you consent to the practices described in this policy.
Information we collect
We collect only what we need. Depending on how you interact with us, this may include:
| Type | What | How |
|---|---|---|
| Contact | Email address | Signup form |
| Location | Business address you search | Address input field |
| Usage | Pages visited, browser type, approximate IP location | Automatically via cookies |
| Communications | Messages you send us | Email or contact form |
We do not collect payment information, government ID, or any sensitive personal information during the pre-launch period.
How we use your information
We use the information we collect for the following purposes:
- To notify you when early access opens in your city
- To improve and develop the LumiRoute platform
- To respond to your inquiries and support requests
- To send product updates and announcements (you can opt out at any time)
- To comply with applicable laws and regulations
We will not use your information for any purpose beyond what is described here without first obtaining your explicit consent.
How we share your information
We do not sell your personal information. Full stop.
We may share your information only in these limited circumstances:
- Service providers: Third-party vendors who help us operate (e.g., email delivery, analytics, hosting) under strict confidentiality agreements. They may not use your data for their own purposes.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer to the successor entity under the same privacy protections.
Some service providers may process or store information outside Quebec or Canada. Where that happens, we use reasonable contractual and administrative safeguards appropriate to the sensitivity of the information and the nature of the transfer.
Data retention
We retain your email address for as long as you remain on our early access list. You may request deletion at any time by emailing [email protected].
Anonymized usage data (with no personal identifiers) may be retained for up to 24 months for product analytics purposes.
Your privacy rights
Depending on applicable law, including Quebec privacy law, you may have the right to:
- Know what personal information we hold about you and how it is used
- Access your personal information and request a copy
- Correct inaccurate or incomplete information
- Withdraw consent and request deletion of your data
- Request that we stop disseminating personal information or de-index a link to it, where applicable and legally justified
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the Commission d'accès à l'information du Québec
At this pre-launch stage, LumiRoute does not use personal information to make solely automated decisions about you.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days, subject to any extension permitted by applicable law.
Security
We implement industry-standard security measures to protect your information, including TLS encryption in transit and access controls at rest. Access to personal data is limited to personnel who need it to perform their duties.
No method of transmission over the internet is 100% secure. While we take your privacy seriously, we cannot guarantee absolute security. In the unlikely event of a data breach, we will notify affected individuals as required by law.
Cookies
We use a minimal set of cookies to understand how visitors interact with the site (e.g., pages viewed, time on page). We do not use advertising cookies or share browsing data with ad networks.
You may disable cookies in your browser settings. Doing so will not affect your ability to join the early access list.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email to anyone on our early access list at least 14 days before taking effect. The updated policy will always be available at lumiroute.ai/privacy.
Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.
Contact us
Questions, requests, or complaints about this Privacy Policy? Reach our Privacy Officer directly: